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Questions

    • How Do I Pay For My Order?

    • How much is Delivery?

    • How Long Will It Take For My Order To Be Despatched?

    • Do You Take Custom Orders?

    • Do You Accept Returns?

    • What If My Order Is Delayed or Lost?

    • Do You Accept Wholesale Orders?

    • Colour Variations

    • Do You Have A Safety Policy?

    • Business Details


    How Do I Pay For My Order? top

    For Customers convenience I accept paypal payments.

    How much is Delivery? top

    As I am sure you will know Royal mail has significantly raised their prices so I am afraid I have had to do the same.

    I only use first class and for a package up to 1kg this costs £3.45.

    If you wish to add recorded delivery please let me know

    I will charge a flat fee of £3.45 no matter how many bows are bought at the one time UK ONLY!

    If the postage is less than this I always refund the difference

    For example up to 4 streamers or felt bow clips can be posted as a large letter so I will refund the excess

    International buyers are welcome however prices vary depending on your country so until I have the website up and running for this, can I please ask that you email me BEFORE placing your order so I can adjust the shipping price accordingly.

    In the event that you do not contact me first I will send an invoice for the additional costs for this service.

    Please note you are responsible for any customs charges incurred.

     

    How Long Will It Take For My Order To Be Despatched? top

    I hope to have your order made up and ready to post out to you within 5 working days (excluding weekends) up to 7 if it is a special custom order or public holidays. This is an estimate most orders are posted within 3 working days days

    This is subject to change , I will email you and let you know when your order is ready.

    If you need your order sooner than this please contact me PRIOR to ordering as I make orders as they are placed.

    Do You Take Custom Orders? top

    I would love to make you a custom order, If you have a specific outfit that you would like me to match or a variation of any of my bows just let me know and I will do my best to accommodate you.

    I have also added a new feature where you can design your own korker bows or streamers

    Do You Accept Returns? top

    I offer a full money back guarantee (minus return postage) in the event that any of my products do not meet your requirements. This does not apply to custom orders

    Products must be returned within 14 days

    In the unlikely event a product is faulty please email me.

    What If My Order Is Delayed or Lost? top

    Royal Mail delievery times are

    1st Class 1-2 working days

    longer for bank/public holidays

    They will not consider a package lost until 15 working days 25 for international have passed since it was posted.

    If it does not arrive within the expected timeframe please email me and I will be happy to submit a claim to Royal Mail on your behalf and then either refund or replace your order after the 15 or 25 days as stated above.

    I keep proof of postage for all orders.

    Do You Accept Wholesale Orders? top

    I am sorry at this moment in time I am unable to accept wholesale orders.

    Colour Variations top

    Please note colours can be viewed differently according to individual monitors.

    I do not claim to be a photographer and do try my best to show the exact shade however this is not always possible. Please see my colour chart for the actual manufaturer shades.

    I do use several ribbon suppliers so colours can vary.

    Same for crochet headbands I buy these ready made and sometimes there can be slight variations.

    If you would like a sample of any of my ribbons just use the contact button and I will do my best to help you.

    Do You Have A Safety Policy? top

    As my bows are all handmade by me I make sure that all embellishments etc are securely attached, however I must stress that my products are not toys and care and attention should be taken whilst your little princess wears them.

    Please remove any bows whilst sleeping or in a car seat or anywhere that children are unsupervised. Please do not let your child suck or chew on them as this will loosen any glue and may cause the product to come apart

    By purchasing my products you agree that you are soley responsible for the safety of your child whilst wearing them.

    KorksnKurls cannot be held responsible for any accidents or injuries caused by misuse or non supervision whilst wearing my products.

    Business Details top

    Sandie Cunningham

    korksnkurls

    8 Station Road

    Cardenden

    Fife

    Scotland

    Ky5 0BP

    use the contact button to get in touch please

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